Help & support
Common questions about shopping and selling on VORO
How do I pay for my order?
You can pay with MTN Mobile Money, Telecel Cash, AirtelTigo Money or a debit/credit card. Your order is only confirmed after the payment is verified.
How fast is delivery?
Delivery within 24 hours is shown only when the item is in stock and the seller can fulfil it in your zone. Otherwise you will see an estimate such as 2-3 days.
Who sells the products on VORO?
VORO does not own any products. Independent Ghanaian businesses list their products, and our team reviews every listing and photograph before it goes live.
How do I sell on VORO?
Apply through Become a Seller. Once our team approves your business, you can upload products from your seller dashboard. Every product is reviewed before publishing.
Can I track my order?
Yes. Open My Orders in your account to follow each seller's fulfilment status from payment through to delivery.
What if something is wrong with my order?
Contact the seller from your order page, or report the product. Our support team reviews every report.
Still need help?
Email support@voro.com.gh and include your order number (for example VRO-10001).
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